Versand

Processing Time

All orders are processed within 1-3 business days. During high-volume periods (sales, holidays, etc.), processing time may be extended up to 5 business days.

Shipping Methods & Delivery Times

Domestic Shipping - Australia

  • Standard Shipping: 3-7 business days

    • Shipping cost: AUD $8.00
    • FREE shipping on orders over AUD $50

  • Express Shipping: 1-3 business days

    • Shipping cost: AUD $15.00
    • FREE express shipping on orders over AUD $100
  • We ship to all locations across Australia, including remote areas
  • Some remote areas may require an additional 1-3 business days for delivery

International Shipping

Available Countries: United States, Canada, United Kingdom, France, Germany, New Zealand

  • Standard International Shipping:

    • Shipping cost: AUD $15.00
    • FREE shipping on orders over AUD $50
    • Delivery timeframes:
      • New Zealand: 5-10 business days
      • United States & Canada: 7-14 business days
      • United Kingdom, France, Germany: 10-21 business days

  • Express International Shipping:

    • Shipping cost: AUD $20.00
    • Delivery timeframes:
      • New Zealand: 3-6 business days
      • United States & Canada: 5-10 business days
      • United Kingdom, France, Germany: 7-14 business days
  • Lightweight items (under 0.3kg): FREE shipping
  • Weight surcharge: An additional AUD $5.00 may apply based on product weight

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment in real-time using the tracking link provided in the email.

Customs, Duties & Taxes

For international orders, import duties, taxes, and customs clearance fees are not included in the shipping cost and are the responsibility of the customer upon delivery. Customs fees vary depending on the destination country's regulations.

Multiple Item Orders

If you order multiple products, they may be shipped separately from different suppliers, each with its own tracking number. All tracking information will be sent to you via email.

Shipping Delays

Delivery times may be affected by factors beyond our control, including customs clearance, weather conditions, carrier delays, and public holidays. You can check the latest status through your tracking information.

Lost or Damaged Packages

If your package arrives lost or damaged, please contact our customer support team within 48 hours of delivery. Please include photographic evidence with your inquiry for faster resolution.

Contact us at:

  • Email: omona.brand@gmail.com
  • Phone: 61434117379
  • Address: 16 Paula Pearce Place Bella Vista NSW 2153